Privacy Policy

1. Introduction

At EmotionalSupportBots.com ("we," "our," or "us"), we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered emotional support platform.

Your privacy is fundamental to our mission of providing accessible mental health support. We understand the sensitive nature of mental health information and have implemented robust measures to protect your data.

2. Information We Collect

2.1 Information You Provide

• Chat conversations and messages with our AI support bots
• Account information (if you create an account)
• Contact information when you reach out to us
• Feedback and survey responses

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Technical data for platform improvement and security

3. How We Use Your Information

• Provide personalized emotional support and mental health assistance
• Improve our AI models and platform functionality
• Ensure platform security and prevent misuse
• Respond to your inquiries and provide customer support
• Comply with legal obligations and protect user safety
• Conduct research to advance mental health AI (with anonymized data only)

4. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for all conversations
• Secure data storage with access controls
• Regular security audits and updates
• Employee training on data protection
• Incident response procedures

5. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• When required by law or legal process
• To protect our rights, property, or safety, or that of others
• With your explicit consent
• To trusted service providers who assist our operations (under strict confidentiality agreements)
• In emergency situations to prevent imminent harm

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of data processing (where applicable)
• Data portability
• Lodge complaints with supervisory authorities

7. Data Retention

We retain your information only as long as necessary to provide our services and fulfill legal obligations. Chat conversations are typically retained for service improvement but can be deleted upon request. Anonymized data may be retained longer for research purposes.

8. Children's Privacy

Our services are intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: